Benjamin Franklin Plumbing

Installed a new toilet for us. The work was solid but they showed up about 45 minutes late. Communication could have been better, but the end result was fine.

They installed a tankless water heater for us and did an incredible job. Ran new gas line, vented it properly, and walked us through the controls. Our energy bills have dropped noticeably since the switch.

A neighbor recommended them and I'm passing it along. Sewer line backed up into the basement — absolute nightmare. They came out with a camera, found a tree root intrusion about 40 feet out, and cleared it with a cutter. Also gave us options for a permanent fix. Very knowledgeable team. Highly recommend.

Scheduled a repair for a leaking pipe under the bathroom sink. They were two hours late, then said they didn't have the right fitting and would need to come back. Second visit fixed it, but the whole process took a week for what should have been simple.

Scheduled a repair for a leaking pipe under the bathroom sink. They were two hours late, then said they didn't have the right fitting and would need to come back. Second visit fixed it, but the whole process took a week for what should have been simple.

Toilet was running constantly and driving up our water bill. The technician diagnosed a faulty fill valve and flapper, replaced both on the spot, and the bill was very reasonable. He also checked the other bathrooms while he was here.

Sewer line backed up into the basement — absolute nightmare. They came out with a camera, found a tree root intrusion about 40 feet out, and cleared it with a cutter. Also gave us options for a permanent fix. Very knowledgeable team. Five stars for sure.

After getting multiple quotes, I'm glad we chose them. Our water heater died on a Sunday morning. I called expecting to wait until Monday, but they had a tech out by noon. He replaced the unit, tested everything thoroughly, and even showed me how to maintain the new one. Can't ask for more than that. Happy to support a local business.