Triad Heating & Cooling, Inc.

Routine maintenance visit went fine. They cleaned the system and changed the filter. Nothing exciting to report. Technician was friendly but didn't spend a lot of time explaining what he was doing.

Called because the AC wasn't cooling well. Tech added refrigerant and charged me a good amount, but it started leaking out again within a month. Turns out there was a coil leak they didn't find the first time. Second visit to actually fix it.

After getting multiple quotes, I'm glad we chose them. AC stopped blowing cold air in the middle of July. They diagnosed a failed compressor and had the replacement done the next day. The system has been running perfectly for six months now. Really saved us during a brutal heat wave.

Had them install a new heat pump system — indoor and outdoor units. They sized it properly for our square footage, handled all the ductwork modifications, and the house has never been more comfortable. Thumbs up from our family.

The thermostat they installed kept losing its WiFi connection. Took three visits before they replaced it with a different model that actually works. A lot of wasted time for everyone.