Winston-Salem Heating & Air Conditioning

Routine maintenance visit went fine. They cleaned the system and changed the filter. Nothing exciting to report. Technician was friendly but didn't spend a lot of time explaining what he was doing.

We were a bit nervous going in but it turned out great. Signed up for their maintenance plan. They come out twice a year, clean the coils, check refrigerant levels, change filters, and inspect everything. Our 15-year-old system is still running strong because of it.

Had them look at uneven heating. They adjusted some duct dampers which helped a bit, but didn't fully solve the issue. Might need actual ductwork modifications. Fair assessment though.

The thermostat they installed kept losing its WiFi connection. Took three visits before they replaced it with a different model that actually works. A lot of wasted time for everyone.

Called because the AC wasn't cooling well. Tech added refrigerant and charged me a good amount, but it started leaking out again within a month. Turns out there was a coil leak they didn't find the first time. Second visit to actually fix it.

We had a ductless mini-split installed in our sunroom addition. Brilliant solution — heats and cools that room independently. The installation was neat, the line set was routed cleanly, and it works great. Very pleased with the experience.