SBS-NC, LLC

Routine maintenance visit went fine. They cleaned the system and changed the filter. Nothing exciting to report. Technician was friendly but didn't spend a lot of time explaining what he was doing.

Had them look at uneven heating. They adjusted some duct dampers which helped a bit, but didn't fully solve the issue. Might need actual ductwork modifications. Fair assessment though.

After getting multiple quotes, I'm glad we chose them. Had them install a new heat pump system — indoor and outdoor units. They sized it properly for our square footage, handled all the ductwork modifications, and the house has never been more comfortable. Very pleased with the experience.

The furnace was making a horrible grinding noise. Tech came out, found a failing blower motor bearing, and replaced the motor on site. He had common parts on his truck which saved us a second visit. Five stars for sure.

Called because the AC wasn't cooling well. Tech added refrigerant and charged me a good amount, but it started leaking out again within a month. Turns out there was a coil leak they didn't find the first time. Second visit to actually fix it.

The thermostat they installed kept losing its WiFi connection. Took three visits before they replaced it with a different model that actually works. A lot of wasted time for everyone.

The furnace was making a horrible grinding noise. Tech came out, found a failing blower motor bearing, and replaced the motor on site. He had common parts on his truck which saved us a second visit. Very pleased with the experience.

Had them install a new heat pump system — indoor and outdoor units. They sized it properly for our square footage, handled all the ductwork modifications, and the house has never been more comfortable. Would definitely use again.